Welcome to the Customer Support section! If you are experiencing an issue with your order, we thank you for your patience and we will do everything we can to assist you.

Before sending a message, consider taking as look at some of these common order questions. If you have a unique order issue, please feel free to use the form below and we will get back to you in 1-2 business days.


Frequently Asked Questions

I placed an order with my Credit Card and haven't seen a charge yet.

Please allow us 1-3 business days to process and verify your credit card.

The order process indicated that you will call me to verify my Credit Card but I haven't received a call yet.

Our system automatically flags credit orders for various reasons (maybe the names and address don’t match up). These flagged orders need to be manually followed up on. If your order does not get flagged, you will probably not receive a call. Please allow us 1-3 business days to process and verify your credit card.

I sent in a Mail Order and haven't received my order, or I haven't heard any confirmation yet.

Please allow up to 1-3 weeks to process and ship your Mail Order (this is just the reality of mail orders, we get hundreds of them). For future orders, we recommend using a Credit Card or Bitcoin for expedited processing.

My credit card keeps getting declined and I don't know why.

For any Credit Card order, the cardholder’s full name must match the full name on the delivery address. The credit card delivery address must match the billing address. Also, your credit card may require verification from a text message when an order is placed. If your credit card is set up to verify transactions with a text messages to your personal phone, then you cannot use that card with us. Unfortunately we do not accept prepaid cards at this time.

Do you accept pre-paid Credit Cards or Gift Cards?

Unfortunately we do not accept prepaid credit cards or gift cards at this time. For expedited service, try using Bitcoin as your payment method.

My order was billed and I haven't received a tracking number after more than 3 days, where is my tracking number?

Please check your SPAM folder for any tracking number emails that may have been acciedntaly caught by your email provider’s spam filter. If you still can’t find it, contact us using the form below and we will assist you.

Open a Support Ticket

CUSTOMER SUPPORT FORM - SS
Please enter your order number so that we can help you faster.
How did you pay or attempt to make payment?
Please upload a clear photo or screenshot of the Bitcoin transaction as it appears in the transaction history of your wallet:
Maximum upload size: 5MB